Open a Word Processor, and type a few lines of anything.
If you are even a little unsure of whether or not you rebooted the computer after installing the Shuttle Software and before you tried it, let me know, that is important.Ĥ.
CONTOUR SHUTTLE INSTALL
If you did install the ShuttleXpress software, did you try using the ShuttleXpress with Power Director before you rebooted the computer? This is important, because if you have the problem I have, rebooting the computer will kill the ShuttleXpress communication with Power Director. There should be a DVD that came with your ShuttleXpress that has the software on it.ģ. This might be obvious, but first, have you installed the Shuttle Express software? If you did not, you'll need to do that before it will work. I'm assuming you are on Windows, but correct me if I'm wrong. I'm going to ask some questions, which will tell me whether or not you have the same problem as I have, or if you have something different.ġ. Contour will be interested if you do, but it might be something we can just fix.
I may be able to help you, but first, let's be sure if you have the same problem I have or not. Contour has been a lot of help, but so far the best we've come up with is a workaround. You are the first person other than myself who has told me that they have the problem, so up to now, I've assumed I'm a one-off. (Interestingly, but perhaps not surprisingly, I've gotten no response on from the Microsoft forum since I posted in early February).
I have been working with Cyberlink, Contour, Windows BBS, and the Microsoft Community Forum. I can not het my shuttle express to work with Powerdirector 15 at all? I just started, so have no previous experience of it working.
CONTOUR SHUTTLE UPDATE
I need more ideas.ĭo you have an update from Cyberlink yet. If anyone has any other ideas on what I should try, please share them here. I have a couple more things I'll try with the shuttle itself, but since it works okay with other software, and even other Cyberlink software (just not Power Director), it probably isn't the problem. One bit of good news is that Cyberlink is "escalating" the problem, so they are taking it seriously. Unfortunately that did not fix it.Īnyone who does video editing knows how important a jog/shuttle device is to productivity, so I'm gettting pretty nervious, as I'm running out of things to try. Yes, working with Cyberlink tech support, I did a complete uninstall and reinstall from freshly downloaded distribution files.
CONTOUR SHUTTLE PATCH
Have you tried to reinstall PowerDirector and patch to the latest?
CONTOUR SHUTTLE WINDOWS 10
HP Z230 Workstation (Intel Core i7-4770 CPU 3.40 GHz, 16GB RAM, 250GB SSHD, 3TB Toshiba Data Drive, Windows 10 Professional, nVidea GeForce GTX 750Ti) If you use a Contour ShuttleXpress or any Contour shuttle with Power Director, can you please reply here if you have or have not had problems? That way I can find out if my experience is a lone wolf problem, or something that is widespread. Here is a link to that post with more details if you are interested. I've posted on the Microsoft Forum, and haven't heard anything back yet. The other possibility is that two Microsoft updates occurred in early and late January on my Windows 10 Pro 64 system. I've not updated Power Director since June of 2016, which suggest that isn't it a change in Power Director, unless something "broke" in PD. I worked with people in the Contour forum, and it doesn't seem to be a shuttle problem. Starting sometime in January 2017, the shuttle stopped working with Power Director, even though the shuttle still works with other software, including other software from Cyberlink (Audio Director and Color Director, that I seldom use). I've been using a Contour ShuttleXpress with Power Director (13 and 14) for years with no problems.
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